How to Create an Account
Creating an account allows you to join our loyalty program and track your order history. To get started:
1. Click on the ‘Sign In’ button located above the navigation bar.
2. Then, click on ‘Sign Up’ below the login button to create a new account.
3. Check your email for an activation link. Click on the link provided to set your password and activate your account.
4. After activation, you will receive a confirmation email confirming that your account is ready to use.
How to Place an Order
1. On the product page, select the color and any preferred add-ons (if applicable) for the item you wish to purchase. Click on ‘Add to Cart’.
2. Review the items and quantities in your cart. If you have special instructions (e.g., request for individual packaging), please check the box labeled ‘Leave a note about my order’ above the ‘Checkout’ button.
3. When ready, click ‘Checkout’.
4. Fill in your shipping details and enter any discount code or gift card if applicable. Click ‘Continue to Shipping’ and choose your preferred shipping method. Double-check that your email and shipping address are correct.
5. Click ‘Continue to Payment’, select your preferred payment method, and confirm your billing address.
6. Finally, click ‘Pay Now’ to complete your order.
You will receive an order confirmation email once your order has been successfully placed.
Please note that orders will be processed within 1-2 business days, except for those using instant courier services. We kindly ask for your patience during peak periods, such as payday or special sales, when order volumes are higher.
Order Cancellation
Once your order has been placed, we are unable to cancel or modify it as the process is automated. However, if you spot an error immediately, please reach out to us at kamiforkamu.order@gmail.com, and we will do our best to assist you.
Packaging
- For regular shipments, your items will be packaged in a dust bag and KAMI’s green box then wrapped with plastic or bubble wrap. We cannot guarantee the box will arrive in perfect condition due to external shipping factors.
- If the order is a gift, we recommend selecting gift wrapping paper as an add-on to ensure the item is securely packaged with an additional protective box.
- As part of our sustainability efforts, we consolidate orders with multiple items into a single box when possible. If you prefer individual packaging for each item, kindly leave a note during checkout.
- Please note that paper bags are only available for in-store purchases and instant courier deliveries; they are not sold separately.
Thank you for your understanding and happy shopping!