Shipment & Delivery Policy
All orders are processed and shipped from Surabaya. Please allow 1-2 business days for processing regular shipment. We kindly ask for your patience during peak periods, such as payday or special sale dates, as we may experience a high volume of orders.
If you require express delivery, you can select an instant, same-day, or next-day courier service. For assistance, please contact us via WhatsApp at +6282299888195 during business hours.
For international shipments, we use Rayspeed Asia and Abang Express. The estimated time of arrival (ETA) depends on your location.
We appreciate your understanding regarding delivery times. Rest assured, our team is dedicated to ensuring your order reaches you as quickly as possible!
Complaints & Returns Policy
To process any complaints, please provide an uncut, unedited unboxing video. Start from the sealed package upon arrival, showing the entire unboxing process until the defective part is revealed. Please note that we do not accept exchanges or refunds once a purchase has been completed.
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